Amazon Web Services (AWS) is the leading cloud provider, offering virtualized infrastructure, storage, networking, GenAi, messaging, analytics, and other web computing services to customers all over the world. AWS operates a globally distributed environment at massive levels of scale, offering over 200 fully featured services to millions of active customers around the world-including the… fastest-growing startups, largest enterprises, and leading government agencies-to power their infrastructure. Startups, which are now primarily born-in-the-cloud, represent a critically important and growing subset of customers to AWS. Startups have unique needs, priorities, and growth trajectories that distinguish them from traditional businesses and require different engagement strategies and sales motions from sellers to effectively acquire, grow, and retain them long-term on the AWS platform. This is your chance to join our high-impact Global Sales Operations team as the Sales Operations Lead for Startups in North America.

Key job responsibilities
In this pivotal central role, you’ll spearhead strategic projects that empower both Field Sales Operations and broader Sales teams. You’ll become the subject matter expert on productivity initiatives and geo-specific startup nuances, fostering seamless collaboration across NAMER Startup and Sales, Marketing, and Global Services (SMGS) Operations. Leveraging your expertise in workflow management, data analysis, and navigating complexity, you’ll define key sales support systems aligned with business goals. You’ll build strong relationships with stakeholders across Sales, Business Development, Partner, Finance, Marketing, and other critical functions.

On the operational side, you’ll assume strategic oversight and execution of key functions for the North America Startup (NAMER SUP) team. This encompasses managing the annual planning process, optimizing territory alignments for maximum coverage, and ensuring effective headcount planning to fuel growth objectives. Additionally, you’ll lead change management initiatives for process improvements while focusing on initiatives that enhance operational productivity across the NAMER SUP organization. Ultimately, you’ll be instrumental in removing roadblocks and driving solutions that empower the sales force to acquire, grow, and retain the best startups on AWS.

About the team
Our North America Startups Sales Operations team acts as a trusted advisor, providing “Chief Operating Officer (COO)”-level support and thought leadership to sales leaders. This translates to high-quality decision-making built on a foundation of data-driven insights. We go beyond the immediate, offering an “outside-in” perspective on the long-term health of the business. We identify and own critical, long-term operational initiatives – the “big rocks” that may not yield immediate results but are essential for long-term viability. Ultimately, we empower ambitious startups to change the world and turn bold ideas into reality.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Chicago, IL, USA | Denver, CO, USA | East Palo Alto, CA, USA | Houston, TX, USA | New York, NY, USA | Seattle, WA, USAShow full descriptionCollapse

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