Chewy, a leading online retailer for pet products, offers remote opportunities for Customer Service Representatives in the United States. As a Remote Customer Service Representative, you’ll assist customers via phone, email, and chat, addressing inquiries about orders, product recommendations, and general assistance. This role requires excellent communication skills, empathy, and a passion for helping customers. Remote positions provide flexibility and the chance to work from the comfort of home while supporting Chewy’s commitment to exceptional customer service. Joining Chewy’s team offers a rewarding opportunity to assist pet owners while being part of a dynamic and supportive work environment.

Job Responsibilities:

  • Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
  • Assist customers with placing orders, tracking shipments, processing returns, and resolving product-related issues.
  • Listen attentively to customer concerns, showing empathy and understanding, and work to find effective solutions.
  • Utilize various software tools and resources to access customer accounts, product information, and order details.
  • Communicate effectively with customers, colleagues, and other departments to ensure accurate and efficient resolution of issues.
  • Maintain a positive and proactive attitude while adhering to company policies and procedures.
  • Continuously strive to meet and exceed customer satisfaction goals and performance metrics.


  • Prior customer service experience, preferably in a remote or call center environment.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong problem-solving abilities and the capacity to handle challenging situations with patience and composure.
  • Ability to navigate multiple software applications simultaneously while providing exceptional service.
  • Passion for pets and a genuine desire to help pet parents find the best products for their furry companions.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
  • Reliable high-speed internet connection and a quiet workspace conducive to remote work.


  • Competitive hourly pay with opportunities for performance-based bonuses and incentives.
  • Comprehensive benefits package, including medical, dental, vision, and 401(k) options.
  • Generous discounts on Chewy products for you and your furry family members.
  • Ongoing training and professional development opportunities to support your growth and advancement.
  • Remote work flexibility, allowing you to work from the comfort of your own home.
  • Join a dynamic and inclusive team dedicated to making a difference in the lives of pets and their owners.

If you’re passionate about pets and committed to delivering exceptional customer service, we want to hear from you! Join us at Chewy and become part of a team that’s dedicated to providing pet parents with the best shopping experience possible.

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