Teleperformance is a global leader in providing customer experience management solutions. With a presence in over 80 countries, we strive to deliver exceptional customer service through our talented and dedicated team members. Job Description: As a Remote Customer Service Representative at Teleperformance, you will play a crucial role in delivering outstanding customer support to our clients. You will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. This is a remote position, allowing you the flexibility to work from the comfort of your own home. Key Responsibilities: • Respond to customer inquiries via phone, email, and chat in a professional and timely manner. • Provide accurate information and assistance to customers regarding products or services. • Resolve customer issues and complaints effectively, ensuring customer satisfaction. • Maintain a high level of product and service knowledge to address customer queries. • Collaborate with team members and other departments to streamline processes and improve overall customer experience. • Meet and exceed performance metrics, including response time and customer satisfaction ratings. What You Will Do: • Engage with customers to understand their needs and provide tailored solutions. • Utilize effective communication skills to convey information clearly and concisely. • Navigate through various systems and tools to access and update customer information. • Adapt to changing priorities and handle multiple tasks simultaneously. • Participate in ongoing training and development programs to enhance your skills. Requirements: • High school diploma or equivalent; college degree preferred. • Previous customer service experience is a plus. • Excellent communication skills, both written and verbal. • Strong problem-solving abilities and attention to detail. • Ability to work independently and collaboratively in a remote team environment. • Comfortable using technology and learning new software applications. Benefits: • Competitive hourly wage of $29. • Flexible work hours and the opportunity to work from home. • Comprehensive training and development programs. • Advancement opportunities within the company. • Health and wellness benefits. How to Apply: If you are passionate about providing exceptional customer service and are ready to join a dynamic and global team, please submit your resume and cover letter to Apply Now. Please include “Remote Customer Service Representative Application” in the subject line. Teleperformance is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.



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