We are seeking a talented Help Desk Associate 2 to join our team on a hybrid/remote basis. As a Help Desk Associate 2, you will be responsible for providing technical support and assistance to our clients and internal teams. This position offers the flexibility of remote work combined with occasional on-site support requirements.

Key Responsibilities:

Responding to inquiries and troubleshooting technical issues via phone, email, or chat.
Providing timely and effective technical support to clients and internal stakeholders.
Diagnosing and resolving hardware, software, and network issues.
Escalating complex issues to appropriate teams for resolution.
Documenting support interactions and resolutions in our ticketing system.
Assisting with the setup and configuration of hardware and software.

Previous experience in a help desk or technical support role.
Proficiency in troubleshooting hardware, software, and network issues.
Excellent communication and customer service skills.
Strong problem-solving abilities and attention to detail.
Ability to work independently and collaboratively in a remote team environment.
Technical certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Competitive salary based on experience.
Comprehensive benefits package including health, dental, and vision insurance.
Retirement savings plan with employer matching.
Flexible work schedule with remote and on-site options.
Opportunities for professional development and career growth.
Dynamic and inclusive company culture.

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