FedEx offers remote live chat positions, allowing individuals to assist customers virtually. These roles involve engaging with customers via live chat platforms, addressing inquiries, resolving issues, and providing support. Remote live chat agents represent FedEx, ensuring exceptional customer service experiences. Candidates with strong communication skills, problem-solving abilities, and proficiency in typing are well-suited for these roles. Working remotely provides flexibility while contributing to FedEx’s commitment to excellent customer service.

Job Responsibilities:

  • Engage with customers via live chat to provide support, answer queries, and resolve issues related to FedEx services, shipments, and deliveries.
  • Utilize knowledge resources and internal systems to provide accurate and up-to-date information to customers.
  • Ensure high levels of customer satisfaction by delivering prompt and effective solutions to customer concerns.
  • Collaborate with other team members and departments to escalate and resolve complex customer issues as needed.
  • Maintain detailed records of customer interactions and transactions in the company’s CRM system.
  • Stay informed about FedEx services, policies, and procedures to provide accurate and consistent support to customers.

Requirements:

  • Previous experience in customer service, preferably in a live chat or remote support role.
  • Excellent written communication skills with a strong command of grammar, spelling, and punctuation.
  • Ability to multitask and handle multiple live chat conversations simultaneously while maintaining high-quality service.
  • Strong problem-solving skills with the ability to think quickly and effectively resolve customer issues.
  • Empathetic and patient demeanor with a customer-centric approach to service delivery.
  • Proficiency in using computers and online tools, including chat software and CRM systems.
  • Flexibility to work remotely and adapt to changing schedules as required.

Benefits:

  • Remote position offering flexibility in work hours and location.
  • Competitive compensation package with opportunities for performance-based incentives.
  • Comprehensive training and ongoing support to enhance your skills and knowledge.
  • Opportunities for career growth and advancement within the FedEx organization.
  • Join a diverse and inclusive team committed to excellence in customer service and satisfaction.

If you think this role describes you, we would love to hear from you. Apply now to join our team!



Apply to this job