Description

This position reports to the Manager of Customer Service. Answer preliminary questions and provide appropriate information. Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude. Demonstrate role-specific competencies on a consistent basis. Display flexibility and willingness to assist customer. Various administrative duties are also… required. Demonstrate corporate commitment on a consistent basis. The mission of Customer Service (CS) is to provide compassionate, knowledgeable, and efficient service to consumers and healthcare providers.

The Customer Service Representative is a critical role, responsible for providing resolutions to customer inquiries from multiple channels as well as data capture for customer trending and product issues. Qualified candidates will be comfortable in a multi-tasking in a high-energy environment.

Summary/Scope
• Prior customer service experience desired.
• Previous pharmaceutical experience preferred.
• Position requires the use a phone w/headset and sit for extended periods of time.
• Arrive to work on time and adhere to schedule.
• Basic understanding of standard call greetings and situational call handling.
• Ability to communicate clearly and concisely, both in writing and verbally
• Process product replacements for healthcare professionals and consumers
• Recognize potential adverse events and product quality complaints.
• Provide exemplary service to patients, Health Care Professionals, and sales reps.
• Carry out special duties as assigned by management.
• Ability to contribute to a team environment as well as function independently.
• Provide timely and useful updates on orders to the customer.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:
• 1 year

Shift:
• 8 hour shift

Weekly day range:
• Monday to Friday
• No weekends

Work setting:
• Call center
• Remote

Work Location: RemoteShow full descriptionCollapse

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