Chewy, a leading online retailer for pet products, offers remote customer support positions, allowing individuals to work from home. As a remote customer support representative, you’ll assist customers with inquiries, orders, and product-related questions via phone, email, or chat. These roles require excellent communication skills, empathy, and the ability to multitask effectively. Remote employees at Chewy enjoy the flexibility of working from home while supporting customers and pets alike. Joining Chewy’s remote customer support team provides an opportunity to make a positive impact while enjoying the convenience of a work-at-home setup.

Job Responsibilities:

  • Assist customers via phone, email, and chat, providing product information, order assistance, and troubleshooting support.
  • Resolve customer concerns with empathy and professionalism, striving to exceed expectations with every interaction.
  • Utilize various software tools and resources to access customer accounts, track orders, and provide accurate information.
  • Collaborate with team members and other departments to ensure timely resolution of customer issues.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Continuously strive to enhance the customer experience by identifying opportunities for improvement and offering proactive solutions.


  • Previous customer service experience, preferably in a remote or call center environment.
  • Excellent communication skills, both verbal and written.
  • Empathetic and patient demeanor with the ability to handle challenging customer situations.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Comfortable navigating multiple computer applications simultaneously.
  • Reliable high-speed internet connection and a quiet workspace conducive to remote work.
  • Passion for pets and a genuine desire to help pet owners provide the best care for their furry friends.


  • Remote work opportunity with flexible scheduling options.
  • Competitive hourly pay with opportunities for performance-based bonuses.
  • Comprehensive training program and ongoing support from experienced team members.
  • Employee discounts on Chewy products.
  • Opportunities for career growth and advancement within the company.

How to Apply: If you’re ready to embark on a rewarding career with Chewy and make a difference in the lives of pets and their owners, we want to hear from you! Visit our careers page to view our current job openings and submit your application online. Join us in our mission to become the most trusted and convenient destination for pet parents everywhere!

Apply to this job