Join Walmart and your work could help over 265 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life
<strong>Responsibilities:</strong>
<ol>
<li><strong>Customer Service Excellence:</strong> Engage with customers via phone, email, or chat to assist with inquiries, provide product information, and resolve issues promptly and courteously.</li>
<li><strong>Order Processing:</strong> Efficiently process orders, ensuring accuracy and timeliness to meet customer expectations.</li>
<li><strong>Problem Solving:</strong> Address customer concerns and find effective solutions while adhering to Walmart's policies and procedures.</li>
<li><strong>Product Knowledge:</strong> Stay updated on Walmart's product offerings, promotions, and policies to provide accurate information to customers.</li>
<li><strong>Team Collaboration:</strong> Collaborate with team members and supervisors to enhance customer satisfaction and achieve team goals.</li>
<li><strong>Documentation:</strong> Maintain accurate records of customer interactions, transactions, and resolutions in accordance with Walmart's standards.</li>
</ol>
<strong>Qualifications:</strong>
<ol>
<li><strong>Excellent Communication Skills:</strong> Strong verbal and written communication skills are essential for effectively assisting customers and collaborating with team members.</li>
<li><strong>Customer-Focused Attitude:</strong> A passion for delivering exceptional customer service and a genuine desire to help customers resolve their inquiries and issues.</li>
<li><strong>Problem-Solving Abilities:</strong> Ability to analyze situations, identify problems, and develop creative solutions while remaining calm and professional.</li>
<li><strong>Tech-Savvy:</strong> Comfortable navigating computer systems, proficient in using email, chat, and other communication tools, and ability to quickly learn new software applications.</li>
<li><strong>Time Management:</strong> Efficiently manage time and prioritize tasks to meet customer needs and achieve performance targets.</li>
<li><strong>Flexibility:</strong> Adaptability to work in a fast-paced, dynamic environment and willingness to accommodate varying schedules, including evenings and weekends.</li>
</ol>
<strong>Requirements:</strong>
<ol>
<li>Access to a reliable internet connection.</li>
<li>A quiet and distraction-free workspace conducive to remote work.</li>
<li>Availability to work flexible hours, including evenings and weekends as needed.</li>
<li>Must be legally eligible to work in the country of residence.</li>
<li>High school diploma or equivalent qualification required; some college education preferred.</li>
<li>Previous customer service experience is advantageous but not required.</li>
</ol>
<strong>Benefits & Perks:</strong> Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.