At Ring, our Neighbor Solution Experts deliver timely, accurate, and professional technical support to all Ring customers. The team is looking for driven individuals who are up to the challenge of solving customer issues and providing a positive customer experience. Neighbor Solution Experts are technically savvy problem solvers with a focus on customer account security and issue resolution. An… ideal candidate would need to be an excellent listener, quick learner, and able to handle ambiguity. You would need the ability to communicate professionally, with maturity and self-confidence.nnThis is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.nnFor this position, you must be residing in Pennsylvania to be eligible. You can expect starting compensation of $18.00 per hour.nnKey job responsibilitiesn• Providing prompt, efficient, detailed service by engaging directly with Ring’s customersn• Being a voice and advocate for our customers when something doesn’t feel rightn• Working with cross-functional support teams to ensure a consistent and high-quality level of supportn• Navigating multiple system applications and researching applicable solutions with easen• Developing detailed knowledge about Ring’s products, services and featuresn• Providing advanced Ring device troubleshooting solutionsn• Acting as an advocate for our customers by reporting and acting on observed areas for improvementn• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experiencen• Patiently listen to, understand, and solve complex technical customer issuesn• Investigating, documenting, and resolving issuesn• Providing world class support to Ring’s customersn• This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customersnnA day in the lifenThe Neighbor Solutions team supports customers with their device needs. You will be supporting customers with device questions, device set-up and technical troubleshooting every day to ensure their devices are operating as expected. Your troubleshooting abilities will be put to the test as you dive deep to diagnose and resolve complex problems, while providing an exceptional experience to our customers. Your primary responsibility will be handling voice interactions from our customers and guiding them to the best possible resolution. Additionally, you will work collaboratively with other Ring teams to identify, document, and escalate emerging issues.nnAbout the teamnThe Neighbor Solutions team is a part of the Community Support organization responsible for assisting customers with their device needs. With a focus on issue resolution the team assists customers with device set-up and technical troubleshooting while also collaborating with the broader organization to raise awareness on trending device issues.nnBASIC QUALIFICATIONSn• High School diploman• 1+ years of experience working directly with customers and providing high quality servicen• 1+ years of experience in technical support that is focused first and foremost in customer successn• 1+ years of experience supporting consumer WiFi / Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS)n• 1+ years providing technical support for mobile devices (iOS, Android)n• Strong interest in consumer technologyn• Flexibility with full-time schedule, including shift assignments on weekends/eveningsn• Problem-solving skills, “thinking outside of the box”n• Proficiency with learning new technologyn• Ability to work remotelyn• Agree to Amazon’s Work from Home Agreement. Please watch our Work from Home Agreement (https://youtu.be/yxrpb9pKHls) video for more informationnnPREFERRED QUALIFICATIONSn• A drive to dig into the details of a system or process to solve customer problemsn• Experience working with Firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and servicesn• Ability to document technical customer issues into notes that are consumable by other usersn• Technical curiosity and excitement to learn new technologies and help customers succeedn• Excellent oral and written communication skillsn• Proven success in a fast paced support environmentnnAbout RingnSince its founding in 2013, Ring has been on a mission to make neighborhoods safer, together for everyone. From the first-ever Video Doorbell, to the award-winning DIY Ring Alarm system, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making security accessible and convenient for everyone—while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.nnAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us

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