Representative, Data EntrynnLocation:Riverwoods,IL60015nnEmployment Type:ContractnnJob Category:Data SciencesnnIs jobremote?:YesnnCountry:United StatesnnJob DescriptionnnPay is commiserate with experience $14-15/hrnnSummary: The Data Entry Representative provides customers with support for processing returns from aremotework environment. This position is responsible for the accurate data entry of returns from customers in a timely and efficient manner. Data Entry Representatives enjoy helping others by providing excellent customer service, working independently and as part of a greater team, applying attention to detail, assuming responsibility, and using critical thinking skills to provide the best return and overall customer experience.nnThe Essential Roles and Responsibilities of the Role are:nnProvides front line support to customers via email and possibly phone in the future for hospital products focusing on customer satisfaction, quality, and efficiency to resolve customer… issues.nnRecords and documents all customer interactions properly in accordance with defined procedures, ensuring quality and accuracy in reporting.nnInterfaces and interacts effectively with employees and customers, including clinical personnel.nnEngages and escalates issues to appropriate personnel and/or departments as needed.nnRegularly uses company provided laptop to communicate with customers, update tickets, complete checklists, access portals and training, diagnose problems, and maintain schedule of activities.nnMaintains product knowledge through continuous training and uses the latest troubleshooting methods, SOPs, training manuals, and other reference materials.nnMaintains compliance with laws protecting data privacy including HIPAA and GDPR.nnAdheres to all environmental, health and safety SOPs, equipment, policies, and procedures, including any department specific requirements.nnPerforms other duties as assigned.nnRequired QualificationsnnProactive and results-oriented who can work both independently and as part of a team to effectively manage assignments and support customer email queues.nnMust have proven ability to exercise independent judgment and draw accurate conclusions to effectively troubleshot issues based on available information.nnMust have excellent verbal and written communication skills.nnGood interpersonal skills with the ability to react quickly, accurately, and remain calm under pressure.nnAbility to give full attention to what other people are saying, taking time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.nnAbility to understand and pay attention to the importance of details and convey the meaning to others.nnAbility to multitask and pick up from where previous task was left off.nnAbility to hold oneself accountable without direct supervision.nnHighly proficient and comfortable navigating and using computers and computer-based systems.nnRequired to maintain reliable internet connection to effectively support business systems.nnAbility to sit and look at a computer for long periods of time.nnMay be required to work evenings, weekends, holidays.nnExperiences andEducationnnEducationor Formal Training:nnHigh School diploma or GED requirednnCollegedegreein a related field preferrednnProject Management certifications are a plusnnExperience:nnRequirednn1 2 years related experience providing technical support via email.nnExperience using devices such as cell phone, laptop, and tablet to perform work activitiesnnPreferrednnExperience contributing and accessing information from a Knowledge Management systemnnMedical device industry background