<h5><b> Job Description – Remote Customer Service Representative (100% Work From Home)</b></h5><br><ul style="margin-left: 30px;"><li><strong> Salary : </strong><b style="color: blue;">$16.00 – $35.00 / HOUR</b></li><li><strong> Job Type : </strong>FULL_TIME</li><li><strong> Location : </strong>Remote / Work From Home</li></ul><br><p>Position title:</p>
<p>Amazon Customer Service Rep (100% Work From Home)</p>
<p><br></p>
<p>Details :-</p>
<ul>
<li>Hiring Organization: Amazon</li>
<li>Industry: Private</li>
<li>Employment Type: Full Time</li>
<li>Salary: $16-35$/Hour</li>
<li>Location: United States Work From Home</li>
</ul>
<p>Amazon Remote Jobs | Customer Service Representative</p>
<p>Amazon Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.</p>
<p>The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.</p>
<p>The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p>
<p>ResponsibilitiesCustomer Service Responsibilities:</p>
<ul>
<li>Manage large amounts of incoming phone calls</li>
<li>Generate sales leads</li>
<li>Identify and assess customers’ needs to achieve satisfaction</li>
<li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li>
<li>Provide accurate, valid and complete information by using the right methods/tools</li>
<li>Meet personal/customer service team sales targets and call handling quotas</li>
<li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li>
<li>Keep records of customer interactions, process customer accounts and file documents</li>
<li>Follow communication procedures, guidelines and policies</li>
<li>Take the extra mile to engage customers</li>
</ul>
<p>Requirements and skills</p>
<ul>
<li>Proven customer support experience or experience as a Client Service Representative</li>
<li>Track record of over-achieving quota</li>
<li>Strong phone contact handling skills and active listening</li>
<li>Familiarity with CRM systems and practices</li>
<li>Customer orientation and ability to adapt/respond to different types of characters</li>
<li>Excellent communication and presentation skills</li>
<li>Ability to multi-task, prioritize, and manage time effectively</li>
<li>High school diploma</li>
</ul>
<p>About Amazon Jobs</p>
<p>Amazon needs you as a Customer Service Representative (Work From Home) to help their mission of making customers’ lives easier. If you are looking for outstanding pay, flexible part-time, full-time and seasonal schedules, plus benefits for you and your family, the Amazon Customer Service Team has you covered As an Amazon Customer Service Rep, you’ll: Act as the first point of contact for customers by answering their queries through phone, chat or email; Resolve a wide variety of customer issues while educating them to resolve issues themselves; Communicate with customers using a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions. Sound like something you can do? Then, come build the future with Amazon</p>
<p>If you think this role describes you, we would love to hear from you. Apply now to join our team!</p>