At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-magnificence experiencement and technological leader. Walt’s ardor is to constantly envision new approaches to transport audiences across the world—an ardor that stays our touchstone in an employer that stretches from streaming, subject matter parks, accommodations and a cruise line to sports, news, films and a whole lot of different businesses. Uniting every undertaking is a dedication to growing and turning into unforgettable experiences — and we’re continuously searching out new approaches to decorate those interesting experiences. Disney Remote Work At Home (Jobs From Home)

The Enterprise Technology challenge is to supply era answers that align to enterprise techniques at the same time as permitting employer performance and selling cross-corporation collaborative innovation. The Enterprise Technology corporation drives aggressive benefits by improving our purchaser experiences, permitting enterprise growth, and advancing operational excellence.

The Operations Associate System Engineer is chargeable for presenting Operations carrier control, oversight, and technical understanding for Atlassian answers in addition to doubtlessly extra offerings inside the End User Technology stack of offerings. The candidate will immediately assist offerings/structures for in-scope offerings/structures to hold exceptionally dependable carrier and force carrier development projects.  The candidate will actively take part in the Incident, Request, Change and Problem approach for in-scope offerings, immediately interfacing with clients and IT friends to remedy problems and satisfy required work.  Additional consciousness can be on restoring carrier-associated outages and supporting with root reason analysis.  The candidate will work alongside the Engineering and Service Management groups for in-scope offerings with a focal point on non-stop carrier development. Disney Remote Work At Home (Jobs From Home)

Responsibilities consist of making sure adherence to described carrier ranges and finishing touch of accredited work for in-scope offerings.  Additionally, this role will assist force carrier development projects primarily based totally on gaps diagnosed through analysis, monitoring, analytics and through our clients.  The role is a lively member of the Messaging and Collaboration carrier group centered on Operations, however will also help and offer to enter into the design, evaluation, trying out and implementation of the portfolio.  Position may also be chargeable for making sure of operational sustainability through riding the improvement, trying out, evaluation, implementation, and approval of carrier-associated alternate control sports for in-scope offerings.    Improve carrier performance & availability at same time as optimizing the supply and transport of the Services to supply cost-powerful enhancements that supply tangible blessings to the enterprise. This function will even assist the Operations corporation in a big selection of IT utility and infrastructure projects.  The function with work carefully with Security and Identity groups to force results and transport Operational offerings.

For in-scope offerings, participation in on-name rotations presenting 24x7x365, first point-of-touch assist for essential incident response & recuperation that continuously and reliably triages incidents, applies recuperation procedures and restores steady-country operations.  Review KPIs to discover whether availability achievements meet or exceed goals and after they fall short. Make tips on era enhancements throughout the collaboration platform.  Create reviews and metrics on carrier fame and development to Management on a constant basis. Disney Remote Work At Home (Jobs From Home)

In addition to the purposeful responsibilities, the Operations Associate System Engineer can be a key member of an excessive appearance group.  This consists of running with settlement and carrier company resources, in conjunction with Disney Cast Members, consequently, it’s essential to recognize the distinct methods required to interact with, inspire and in the end manual key resources.

Responsibilities

Operational assist for Atlassian products (Jira, Jira Service Desk and Confluence) consisting of responding to client requests, dealing with changes, troubleshooting problems and figuring out answers
Participate in name rotations presenting 24x7x365, first point-of-touch assistance for essential incident response, recuperation and root reason analysis
Partner with Engineering and Service Management to deal with protection risk/violations and endorse era enhancements
Assist in the improvement of engineering designs and assessment cases, in partnership with senior software program engineers and answer architects
Participate in assigned projects, Disney Remote Work At Home (Jobs From Home)
Present technical problems, answers and task fame to senior software program engineers and managers

Skills & Experience

Technology history or relevant era skills
Previous experience putting up, administering, and assisting Atlassian products (Jira, Jira Service Desk and Confluence)
Basic information on the software program improvement lifecycle and the agile methodology
Experience discovering and dealing with third-party accessories for JIRA and Confluence
Experience growing simple dashboards and filters
Ability to hold a couple of JIRA and Confluence environments in step with Atlassian pleasant practices.
Scripting skills – potential to automate simple duties with scripts
Customer carrier orientation with validated experience constructing robust relationships with inner or outside stakeholders
Familiarity with ITIL concepts
Strong communication, writing, and presentation skills. Disney Remote Work At Home (Jobs From Home)

Education

Bachelor of Science in Computer Science or a STEM-associated discipline.

Benefits:

Because our personnel and forged participants are at the coronary heart of the entirety we do, Disney gives a competitive general rewards package deal that consists of pay, fitness and financial savings benefits, time-off applications, instructional possibilities and more. Together, those rewards make up a complete package deal that facilitates our personnel and forged participants to maintain their first-class life, develop individually and professionally and take benefit of the unique extras that handiest Disney can provide.

We help boom and improvement for all our personnel & forged through online studying equipment and applications designed to foster inclusion.
We agree with giving again to the network and you will discover possibilities to volunteer through Disney VoluntEARS.
The Disney Commuter Assistance software facilitates Disney personnel and forged participants to discover commuter resources, alternatives, and incentives.
Discounts are to be had at pick hotels, dining, products and undertaking locations.
Flexibility @ Disney is designed to suit your expert and private needs. How you figure can be on a website online, remote, or a mixture of the, however, it’s with you in mind—offering a portfolio of alternatives for a piece association that lets you thrive, each to your profession and to your life.
Affordable medical health insurance alternatives, which include medical, dental and imaginative and prescient coverage, can be had for full-time positions.
On-web websites online, low-value and again-up infant care alternatives are to be had at pick-up locations.
Vacation and ill depart are to be had for full-time positions. Vacation and private vacations are accumulated primarily based totally on the period of service, role and hours worked.
Retirement plans can be to be had for full-time and part-time positions.
Complimentary topic park admission for full-time and part-time positions after weeks of employment.
Includes Educational compensation and Disney Aspire, which will pay 100% training prematurely at community faculties for full-time and part-time hourly personnel.
Employees are paid on a weekly basis. Direct Deposit is a to-be-had option.
We provide on-web website online health instructions similar to a whole lot of fitness and wellbeing applications and seminars.

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