Join our dynamic team as an Online Live Chat Specialist and be a vital part of Yelp's remote workforce. As a Live Chat Specialist, you'll have the opportunity to engage with customers in real-time through online chat, providing exceptional support and fostering positive interactions. This is a remote position that allows you to work from the comfort of your own home.
Key Responsibilities:
<ol>
<li><strong>Customer Engagement:</strong> Interact with Yelp users via live chat, addressing inquiries, resolving issues, and ensuring a positive user experience.</li>
<li><strong>Product Knowledge:</strong> Develop a comprehensive understanding of Yelp's products and services to effectively assist users with their queries.</li>
<li><strong>Problem Resolution:</strong> Identify and troubleshoot customer concerns, providing prompt and accurate solutions to enhance user satisfaction.</li>
<li><strong>Communication Skills:</strong> Demonstrate excellent written communication skills to convey information clearly and professionally in an online chat environment.</li>
<li><strong>Multitasking:</strong> Manage multiple chat sessions simultaneously while maintaining a high level of efficiency and accuracy.</li>
<li><strong>Quality Assurance:</strong> Uphold service quality standards by adhering to guidelines and procedures, contributing to the overall success of the customer support team.</li>
</ol>
What You Will Do:
<ul>
<li>Engage with Yelp users through live chat to assist with inquiries, troubleshoot issues, and provide product information.</li>
<li>Foster positive customer relationships by delivering exceptional service in a virtual environment.</li>
<li>Stay up-to-date on Yelp's products and services to effectively address user needs.</li>
<li>Collaborate with team members to share knowledge and contribute to a supportive work environment.</li>
<li>Maintain a high level of professionalism and empathy in all customer interactions.</li>
</ul>
This is an exciting opportunity to be part of a leading online platform and contribute to the success of Yelp's customer support team. If you have excellent communication skills, a passion for customer service, and the ability to thrive in a remote work environment, we encourage you to apply.
Compensation: $30 per hour
Note: This is a remote position, and candidates from all locations are welcome to apply.