Teleperformance, a leader in customer experience management, is currently seeking a dedicated and detail-oriented Data Entry Specialist to join our Healthcare Customer Service team. This is a part-time remote position, providing an excellent opportunity for individuals seeking flexible work arrangements.
<strong>Responsibilities:</strong>
<ol>
<li><strong>Data Entry:</strong>
<ul>
<li>Accurately input and update customer information into the system.</li>
<li>Ensure the confidentiality and security of sensitive data.</li>
</ul>
</li>
<li><strong>Customer Service:</strong>
<ul>
<li>Interact with healthcare clients in a professional and empathetic manner.</li>
<li>Address customer inquiries and concerns promptly and effectively.</li>
</ul>
</li>
<li><strong>Documentation:</strong>
<ul>
<li>Maintain organized and up-to-date records of customer interactions and transactions.</li>
</ul>
</li>
<li><strong>Quality Assurance:</strong>
<ul>
<li>Conduct regular reviews to ensure data accuracy and compliance with established standards.</li>
<li>Identify and report any discrepancies or issues promptly.</li>
</ul>
</li>
</ol>
<strong>Key Responsibilities:</strong>
<ol>
<li><strong>Efficient Data Management:</strong>
<ul>
<li>Handle large volumes of data entry tasks with precision and efficiency.</li>
<li>Prioritize and manage workload to meet deadlines.</li>
</ul>
</li>
<li><strong>Customer Engagement:</strong>
<ul>
<li>Build positive relationships with healthcare customers through effective communication.</li>
<li>Provide support and information to address customer queries and concerns.</li>
</ul>
</li>
<li><strong>Adherence to Protocols:</strong>
<ul>
<li>Follow established protocols and guidelines for data entry and customer service.</li>
<li>Maintain a high level of accuracy and attention to detail.</li>
</ul>
</li>
</ol>
<strong>What You Will Do:</strong>
<ol>
<li><strong>Data Entry Excellence:</strong>
<ul>
<li>Input and maintain accurate customer information.</li>
<li>Ensure data integrity and compliance with security standards.</li>
</ul>
</li>
<li><strong>Customer Support:</strong>
<ul>
<li>Engage with healthcare customers to provide assistance and information.</li>
<li>Resolve issues and inquiries with professionalism and efficiency.</li>
</ul>
</li>
<li><strong>Remote Collaboration:</strong>
<ul>
<li>Effectively collaborate with remote team members and supervisors.</li>
<li>Participate in virtual meetings and training sessions as required.</li>
</ul>
</li>
</ol>
<strong>Requirements:</strong>
<ol>
<li>Previous experience in data entry or a related field is preferred.</li>
<li>Strong attention to detail and accuracy.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work independently in a remote environment.</li>
<li>Basic knowledge of healthcare terminology is a plus.</li>
</ol>
If you are a detail-oriented individual with a passion for data accuracy and customer service, we invite you to join our dynamic team at Teleperformance. This part-time remote position offers flexibility and the opportunity to contribute to the success of our Healthcare Customer Service operations. Apply now and be part of a company that values excellence in customer experience.