Teleperformance is a global leader in customer experience management, providing comprehensive customer support solutions to clients across various industries. As a Customer Service Representative, you will be an integral part of our commitment to delivering exceptional customer service.
<strong>Job Description:</strong> We are currently seeking dedicated individuals to join our team as Online Customer Service Representatives. In this role, you will be responsible for providing outstanding customer support in a remote work environment. As the first point of contact for our customers, you will play a crucial role in ensuring a positive and seamless customer experience.
<strong>Key Responsibilities:</strong>
<ul>
<li>Respond to customer inquiries and resolve issues promptly and effectively.</li>
<li>Provide information about products, services, and company policies.</li>
<li>Navigate online systems to input and retrieve customer data.</li>
<li>Maintain a high level of professionalism and customer service etiquette.</li>
<li>Collaborate with team members and other departments to address customer needs.</li>
</ul>
<strong>What You Will Do:</strong>
<ul>
<li>Handle a variety of customer interactions, including inquiries, orders, and issue resolution.</li>
<li>Utilize data entry skills to accurately input customer information into our systems.</li>
<li>Follow company procedures and guidelines to meet customer service standards.</li>
<li>Work independently in a virtual environment while maintaining a strong team connection.</li>
<li>Continuously enhance product knowledge to better assist customers.</li>
</ul>
<strong>Qualifications:</strong>
<ul>
<li>High school diploma or equivalent.</li>
<li>Excellent written and verbal communication skills.</li>
<li>Strong attention to detail and accuracy in data entry.</li>
<li>Ability to multitask and prioritize in a fast-paced environment.</li>
<li>Previous customer service experience is a plus.</li>
</ul>
<strong>Benefits:</strong>
<ul>
<li>Competitive salary</li>
<li>Work-from-home flexibility</li>
<li>Comprehensive training program</li>
<li>Career advancement opportunities</li>
<li>Health and dental benefits</li>
</ul>
<strong>How to Apply:</strong> To apply for this exciting opportunity, please submit your resume and cover letter to [<a href="mailto:[email protected]" target="_new">[email protected]</a>]. Be sure to include "Online Customer Service Representative Application" in the subject line.
Teleperformance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.