Responsibilities:n Interacts with customers via telephone, email, and online chat, to provide support and information on products or services.n Process customer invoices and payments…n Maintain customer accounts and records.n Enters customer orders.n Respond to customer questions and concerns; when the issue is beyond the representative’s knowledge, forward messages to the appropriate staff.n Ensures that appropriate actions are taken to resolve customer’s issues and concerns.n Keep track of customer interactions including details of inquiries, complaints, or comments.n Follow procedures, guidelines, and policies.n Process letters to customers, and perform other general clerical services.n Performs other related duties as assigned.nnRequired Skills and Qualifications:n Must have at least 3 years of customer service experience.n Excellent oral and written communication skills including active listening.n Customer service-oriented and must have a positive attitude.n Ability to build relationships with customers.n Able to identify and resolve emerging customer issues.n Proficient computer skills with the ability to learn new software.n Exceptional attention to detail.n Ability to work under pressure.n Ability to multi-task, prioritize, and manage time effectively.n Strong organizational skills.n Strong interpersonal skills and a team player.n Ability to work independently and as part of a team.nnWe MATCH Our Candidates with the BEST Companies and Career Opportunities in the Industry… With almost 30 years’ of experience, Patrice & Associates Hospitality Recruiting is not only the LARGEST Hospitality Recruiting firm in North America, but the BEST. We say we’re the best because our clients are some of the top name brands in the industry and they rely on us to MATCH talented managers and culinary professionals with opportunities in their organizations. TOP 5 Advantages YOU get with Patrice & Associates Hospitality Recruiting 1. We know openings that are not on job boards (the best usually aren’t) 2. We get qualified candidates directly to the decision makers (jump the line) 3. We work for YOU for FREE as a Career Coach to find YOU the perfect career! 4. We work confidentially, protecting your job while we look for new opportunities 5. You get to be part of our secure database for future exclusive opportunities EOE – Equal Opportunity Employer