Are you a dynamic and customer-focused individual with excellent communication skills? The Elite Job is seeking a Call Center Customer Service Collector to join our team at multiple locations. As a key player in our customer service department, you will play a crucial role in enhancing customer satisfaction and resolving outstanding payment issues.

Responsibilities:

  • Conduct outbound calls to customers for payment collection and resolution of outstanding balances.
  • Provide exceptional customer service by addressing inquiries, concerns, and providing accurate information regarding payments.
  • Collaborate with cross-functional teams to ensure effective communication and resolution of customer issues.
  • Document and maintain accurate records of customer interactions and payment details.
  • Meet and exceed performance metrics related to call quality, productivity, and collection targets.

Required Skills:

  • Communication Skills: Exceptional verbal and written communication skills are essential.
  • Customer Focus: A customer-centric approach with the ability to empathize and resolve issues effectively.
  • Negotiation Skills: Strong negotiation and persuasion abilities to facilitate payment resolutions.
  • Problem Solving: Proven problem-solving skills with a focus on finding practical and effective solutions.
  • Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment.
  • Team Collaboration: Work effectively in a team-oriented setting to achieve common goals.

If you are passionate about customer service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply for the Call Center Customer Service Collector position at The Elite Job. Take the next step in your career with a company that values your contributions and invests in your professional development. Apply now!

Apply to This Job