About Amazon
Amazon has been a leader in workforce solutions since 1946, offering a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. The company provides employment opportunities in various industries, including office services, contact centers, light industrial, education, healthcare, and more. Amazon is an Equal Employment Opportunity employer.
Job Title: Remote Customer Service Representative
Job Description
Amazon is currently hiring Remote Customer Service Representatives to join our expanding team. In this role, you will be responsible for providing exceptional customer service through phone, chat, and email channels. You will handle inquiries, resolve customer complaints, and ensure a positive customer experience, meeting or exceeding defined service level goals.
Responsibilities:
Answering and responding to customer inquiries promptly and professionally
Providing accurate and efficient solutions to customer issues or concerns
Documenting customer interactions and updating customer records in the system
Collaborating with team members and other departments to resolve complex customer inquiries
Meeting or exceeding individual and team performance targets
Adhering to company policies and procedures at all times
Qualifications:
Prior experience in a customer service role is preferred
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Computer proficiency and familiarity with basic software applications
Ability to work independently and remotely with minimal supervision
Requirements:
High school diploma or equivalent
Stable internet connection and a quiet, distraction-free workspace
Availability to work a flexible schedule, including evenings and weekends
Benefits:
Competitive hourly pay rate
Flexible work schedule
A comprehensive benefits package including medical, dental, and vision coverage
Paid training and ongoing professional development opportunities
Opportunity for career advancement within Amazon
How to Apply
If you are interested in joining our remote customer service team, please submit your updated resume along with a brief cover letter outlining your relevant experience and why you would be a great fit for this role. Please note that only shortlisted candidates will be contacted for further consideration.
Amazon is committed to employing a diverse workforce, and individuals with disabilities are encouraged to apply. We comply with all applicable federal, state, and local laws concerning equal employment opportunity.