Welcome to Aetna, a leading name in the healthcare industry dedicated to providing innovative and comprehensive health solutions. At Aetna, we believe in creating a healthier world by delivering quality care and fostering a collaborative and inclusive work environment. As a Customer Support Representative in our Remote division, you will be an integral part of our commitment to excellent customer service and support.

Position: Customer Support Representative – Remote

Job Responsibilities:

  • Provide Exceptional Customer Service: Respond to customer inquiries, troubleshoot issues, and resolve concerns promptly and courteously.
  • Remote Assistance: Engage with customers remotely to assist in navigating our products and services, ensuring a seamless experience.
  • Knowledgeable Guidance: Stay updated on Aetna products, services, and policies to provide accurate information and guidance to customers.
  • Problem Resolution: Effectively address and resolve customer complaints, escalating issues when necessary to ensure swift resolution.
  • Documentation: Maintain detailed and accurate records of customer interactions, feedback, and resolutions.

Required Skills:

  • Communication Skills: Exceptional verbal and written communication skills to articulate information clearly and professionally.
  • Empathy: Ability to understand and empathize with customer needs, demonstrating a genuine commitment to customer satisfaction.
  • Technical Proficiency: Comfortable using remote communication tools, navigating computer systems, and troubleshooting basic technical issues.
  • Problem-Solving: Strong analytical and problem-solving skills to address customer concerns effectively.
  • Adaptability: Ability to adapt to a dynamic work environment and embrace change positively.

Qualifications:

  • Previous experience in customer support or a related field is preferred.
  • High school diploma or equivalent; college degree is a plus.
  • Availability to work flexible hours, including evenings and weekends as needed.
  • Commitment to delivering outstanding customer service and exceeding performance targets.

How to Apply:

If you are passionate about making a difference in people lives and possess the skills outlined above, we invite you to join our team at Aetna. Please submit your resume and a cover letter detailing your relevant experience to us.

Join us at Aetna, where your dedication to customer support will contribute to building a healthier and happier community.

Aetna is an equal opportunity employer and welcomes applicants from all backgrounds to apply.

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