As a Verizon Customer Experience Representative working remotely, you will play a vital role in ensuring exceptional service delivery to our valued customers. You will be responsible for addressing inquiries, resolving issues, and providing support across various communication channels. This role offers an opportunity to work from the comfort of your home while contributing to maintaining Verizon’s reputation for outstanding customer service.
Your responsibilities will include, but are not limited to:
• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
• Identifying customer needs and proactively offering our products and services.
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
• Responding to requests from customers about Verizon products and services.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Negotiating the collection of overdue bills.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
What we’re looking for…
You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.
Even better if you have:
• Related Associate Degree or 2+ years’ relevant experience.
• Customer Service call center experience.
• Previous collections experience.
You must live within 75 miles of the current reporting location for life of contract. We reserve the right to request your attendance at the office location for team huddles, meetings , etc.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.