In accordance with kingdom and federal regulations, information access and affected person registration. Responsible for the decision of third-party rejects and responding to an excessive quantity of consumer inquiries, running below direct supervision. Follows well-known working strategies and plays responsibilities according to Company regulations and strategies. Responsible for the use of pharmacy structures to acquire affected person and drug statistics. Duties may also vary primarily based totally on the assigned department.

Job Responsibilities

  • Using Walgreens prescription information access strategies and pointers, techniques new affected person registration through coming into information into the suitable machine. Handles affected person prescription requests inside HIPAA pointers and enters top-off orders for processing. Troubleshoots to acquire lacking prescription statistics, and translates scientific abbreviations (SIG codes). Resolves all information access associated exceptions.
  • Handles correspondence to sufferers (inbound calls, chats, emails) and makes outbound calls to prescribers and sufferers as needed.
  • Resolves Third Party Rejects through reviewing, amassing statistics, making corrections and resubmitting for processing in keeping with character plan requirements. Makes smartphone calls to insurers and others to acquire statistics, benefit override approval or in any other case clear up the Third Party Rejects.
  • Provides help to Pharmacists, each the ones inside the facility and people at different places. Identifies and communicates problems to the senior stage body of workers as suitable.
  • Must acquire an energetic technician license or certification within the first ninety days, and preserve an energetic technician license or certification.

About Walgreens and WBA

Walgreens is blanketed inside the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an included healthcare, pharmacy and retail chief with a 170-year historical past of worrying for groups. WBA’s cause is to create greater comfortable lives through higher fitness. Operating almost 9,000 retail places throughout America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a community fitness vacation spot serving almost 10 million clients every day. Walgreens pharmacists play an important position inside the U.S. healthcare machine through offering an extensive variety of pharmacy and healthcare services, along with people who power equitable get right of entry to to take care of the nation’s medically underserved populations. To meet the desires of clients and sufferers, Walgreens gives a real omnichannel experience, with absolutely included bodily and virtual systems supported through the modern-day generation to supply fantastic services and products in groups nationwide.

Basic Qualifications

  • High School Diploma or GED.
  • Basic stage PC abilities (for example: begin up and close down the computer, use the mouse to factor and click, begin and near programs, transfer among programs, store files, print files and/or get right of entry to statistics online).
  • Basic Search Engine abilities encompass commencing a browser, typing in URLs in the proper location, the use of a seek engine, bookmarking a site, navigating the use of back/forward/forestall buttons, and filling out paperwork online.
  • Intermediate stage keyboarding abilities (at least 25 WPM, contact typing, formatting files).
  • Communicate correctly in writing and verbally.
  • 18 years of age or older.

Preferred Qualifications

  • At least 1 year of pharmacy technician experience in a retail or name-middle environment.
  • At least 18 months experience as a pharmacy technician with a certificate/registration through the state as granted through the state Board of Pharmacy or a nationally identified certification agency.
  • Experience offering customer support to inner and outside clients, along with assembly of first-class requirements for services, and assessment of consumer satisfaction.
  • Intermediate to superior stage keyboarding abilities (at least 35 WPM, contact typing, formatting files).
  • Fluency in Spanish and English.

A worker on this function can count on a revenue price between $16 and  $17/hour plus a bonus pursuant to the phrases of any bonus plan if applicable. The real revenue will rely upon experience, seniority, geographic location, and different elements authorized through law.



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