CUSTOMER SERVICE REPRESENTATIVE ASSOCIATE
Due to our expansive growth, we are seeking Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance- based incentives…
PURPOSE: Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior.
GENERAL REQUIREMENTS
• Likes talking on the phone.
• Likes working in a team with others.
• Ability to work in fast paced dynamic environment.
• Open to coaching, adaptable and willing to try new approaches.
ESSENTIAL FUNCTIONS:
1. Answering a high volume of inbound technical phone calls.
2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
3. Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
4. Documenting all issues comments and resolutions in appropriate software system applications.
QUALIFICATIONS:
Education: High school diploma GED Certificate or equivalency. Associates or bachelors degree in Healthcare Management preferred.
Experience: Minimum of two years experience in customer service. Understanding of the insurance industry electronic claims medical office knowledge and/or coding/billing preferred.
Technical Competencies:
– Proficient in computer skills including typing navigating Windows-based platforms and utilizing Microsoft Office applications.
– Strong customer service and quality orientation.
– Excellent problem solving skills.
Behavioral Competencies:
– Excellent verbal communication and written documentation skills
– Strong customer service skills.
– Ability to work in a fast-paced team environment with excellent organizational skills.
Benefits
• Medical/Dental
• Paid time off plans
• About paid company-holidays annually (varies slightly year to year)
• Monday Friday schedule/No weekend hours
• Phones close at 6:00pm CST/No late hours
• Incentive plan, potential to earn up to $1000 extra each quarter*
• Career path within Call Center (for solid performers)
• Opportunities for growth throughout our organization, once proven successful in Call Center role
Hourly Rate and Other Compensation:
The hourly rate for this position is between $16.00 – $17.54 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Arsenaults discretionary annual incentive program, based on performance and subject to the terms of Arsenaults applicable plans.
Benefits: Arsenault offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan