Job Description:

Kraft Heinz is seeking a passionate and energetic Chat Support Manager to join our team in Columbus, Ohio. This is a part-time, remote work position at the Associate Level, requiring at least 5 years of experience in a customer service or support role…

Responsibilities:
1. Manage a team of chat support agents to ensure timely and efficient customer service.
2. Monitor chat support performance metrics and implement strategies to improve customer satisfaction.
3. Collaborate with cross-functional teams to resolve customer issues and improve support processes.
4. Develop and implement training programs for chat support agents to enhance their skills and productivity.
5. Stay up-to-date on industry trends and best practices in chat support management.

Requirements:
1. Bachelor’s degree in Business Administration or related field preferred.
2. Proven experience in managing chat support teams in a fast-paced environment.
3. Strong time management and leadership skills.
4. Excellent communication and interpersonal skills.
5. Proficiency in using chat support platforms and customer relationship management tools.

Personality traits:
– Passionate about delivering excellent customer service
– Energetic and motivated to drive team success

Soft skills:
– Strong time management skills to prioritize tasks effectively
– Leadership abilities to inspire and guide team members

Benefits:
– Paid sick leave
– Retirement plan
– Travel opportunities for team meetings and conferences

Working environment:
At Kraft Heinz, we provide an environment where technology is harnessed to drive innovation and efficiency. Our remote work setup allows for flexibility and collaboration with a diverse team of professionals.

Deadline to apply: June 14, 2024

Equal Opportunity Statement:
Kraft Heinz is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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